Refund Policy

Last Updated: Feb 25 2026

Thank you for using SktchLABS, an AI-powered photobook generation platform. We are committed to providing a high-quality experience. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

[Your App Name] provides digital services, including AI-generated photobooks, design processing, and downloadable content. Due to the digital and personalized nature of our services, refunds are limited and subject to the conditions outlined below.

2. Subscription Plans

If you purchase a subscription plan:

  • You may cancel your subscription at any time.

  • Cancellation will prevent future billing.

  • Subscription fees already paid are generally non-refundable.

  • You will retain access to premium features until the end of your current billing cycle.

3. One-Time Purchases

For one-time purchases (such as individual photobook generations or downloads):

  • All sales are final once the AI generation process has started.

  • Due to the customized nature of AI-generated content, refunds are not available after content has been generated or delivered.

4. Technical Issues

You may be eligible for a refund if:

  • You were charged but did not receive access to the purchased service.

  • A technical error on our platform prevented delivery of your photobook.

  • Duplicate charges occurred due to a system error.

To request a refund due to technical issues, please contact us within 7 days of the transaction with proof of payment and a description of the issue.

5. Dissatisfaction With Output

AI-generated photobooks are created based on user-provided inputs. Because results depend on your uploaded content and selected preferences:

  • Refunds are not granted based solely on dissatisfaction with design style or aesthetic results.

  • We encourage users to review previews and make adjustments before finalizing orders.

6. Abuse or Policy Violations

We reserve the right to deny refund requests if:

  • The service has been used extensively before requesting a refund.

  • There is evidence of abuse, fraud, or violation of our Terms of Service.

  • Multiple refund requests are made from the same account.

7. How to Request a Refund

To request a refund, please contact:

Email: support@[yourapp].com
Subject Line: Refund Request – [Order ID]

Include:

  • Your account email

  • Order ID

  • Date of purchase

  • Detailed explanation of the issue

We aim to respond within 3–5 business days.

8. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to suspend or terminate your account while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.